30-day money-back guarantee available on new service activations (not including service transfers) and is limited to refund of (i) Video: standard installation charge, first regular monthly programming charge, and first month’s Cox video equipment rental, and excludes charges for non-standard installation, sports packages, pay-per-view and On DEMAND programming, and other video-related charges; (ii) Internet: standard installation charge, first month’s service fee, and equipment charge if purchased or rented from Cox, and excludes other Cox Internet-related fees; and (iii) Phone: first month’s recurring service fee for the subscribed Phone plan on one line, and excludes installation, out-of-plan long distance and toll, and all other phone-related charges. Service for which refund is requested must be disconnected, and request for refund must be made, within 30 days of service activation. Other restrictions may apply.
On-Time Guarantee Terms and Conditions
†When you need us, we'll be on time. If we're not, you'll get $20 off your next bill. On-time guarantee entitles customer to a $20 bill credit for covered appointment misses. Available on all scheduled installation and repair appointments for video, Internet and phone services. Excludes appointments missed due to factors beyond Cox’s reasonable control, such as weather-related hazardous driving conditions, road closures or other abnormal traffic conditions. Limit one credit per missed appointment.
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